Artículo:

Adopting a Systemic View of Quality. Only when corporations can predict customer needs will they be able to satisfy them.

Autor:

Chistian N. Madu

Página:

48

Publicación:

Industrial Engineering Solutions

Volúmen:

26

Número:

10

Periodo:

Octubre 1994

ISSN:

10851259

SrcID:

10851259-1994-10.TXT