Número de Documento     
Artículo:

10 Steps to Successful Web Self-Service

Sub título:

When Implemented Properly

Autor:

Michael J. Cunningham

Resumen:

Web-Based Selfservice Applications Can Dramatically Augment Traditional Customer Service Methods the Benefits Include Reduced Operational Costs More Satisfied Customers.

Página:

34

Publicación:

e-Business Advisor

Volúmen:

19

Número:

7

Periodo:

Julio 2001

ISSN:

10939091

SrcID:

10939091-2001-07.txt

Número de Documento