Artículo:

Suppose we took service seriously? An introduction to the special issue

Autor:

Bowen, David E.

Hallowell, Roger

Página:

69

Publicación:

The Academy of Management Executive

Volúmen:

16

Número:

4

Fecha:

noviembre 2002

ISSN:

10795545 TEM Services: Enhancing effectiveness

SrcID:

10795545-2002-04.txt