The corporate change efforts of the past decade have gone under many banners: total quality management, reengineering, right sizing, and restructuring, to name a few. In almost every case, the basic goal has been to cope with a new, more challenging market environment by changing how business is conducted.

World View. Poland's 1990 reform plan tried to restructure state enterprises as a way to create a free-market economy. In "Starting Over: Poland After Communism", Simon Johnson and Gary Love man show that, although the program fell short of its goal, it unexpectedly nourished a spirit of entrepreneurship, transforming Poland.

A problem facing managers in the 1990s is how to exercise adequate control in organizations that demand flexibility, innovation, and creativity. Competitive businesses with demanding and informed customers must rely on employees' initiatives to seek out opportunities and respond to customers' needs. But pursuing those opportunities sometimes exposes businesses to excessive risk or invites behaviors that can severely damage the integrity of the company.