HBR Case Study. Bob’s Meltdown. There’s big trouble at Concord Machines. Bob Dunn, head of Concord’s most profitable business unit, just blew his top at Annette Innella, a new executive brought in to lead the company’s knowledge management initiative. CEO Jay Nguyen doesn’t want to lose either of them at least he doesn’t think he does. What should he do about his star manager’s tantrum?

HBR at Large. How Snapple Got Its Juice Back. Company builds brand. Company sells brand. New owner destroys brand, selling it at a staggering $1.4 billion loss. The next owner cashes in, restoring a billion dollars in value in a mere tree years. This is the story of the Snapple brand. And in its rise and fall and subsequent rebirth are powerful and unexpected lessons for brand managers.

Getting it right the second time. Less glamorous than pure innovation, best-practice replications is nonetheless far more common and contributes heavily to the bottom lines of most companies. But nearly all attempts at replication fail. How to succeed? Copy existing practices exactly, and only make modifications to your model after it’s up and running.