Luxury for the Masses. A new class of American consumer has come into being, and so has a category of products and services that cater to it. This new-luxury category has created a sweet spot in the market, a place where prices and margins are high-and so are volumes

E&D Comes to services: Bank of America’s Pathbreaking experiments. Unlike manufactures, service companies have traditionally lacked rigorous processes for innovation. Service development, as a result, has been a haphazard affair-sometimes it has worked, often is hasn’t. But by turning branches into laboratories for testing new ideas, Bank of America has shown that with deep discipline, innovation in services can be achieved-and can produce rich results

The 2003 HBR List: Breakthrough ideas for tomorrow’s business agenda International conflicts. Bear markets. Corporate scandals. Hard time give rise to hard thinking. From such intense soul-searching comes this year’s list of the best emerging business ideas, wich challenge some of the most basic assumptions about strategy, organization, and leadership