- aut = "Frances X. Frei"
- Artículo:
Breaking the Trade-off Between Efficiency and Service
- Autor:
Frances X. Frei
- Resumen:
What if a Manufacturer Had To Deal With Customers waltzing around its shop floor? What if they showed up, intermittently and unannounced, and proceeded to muck up the manufacturer's carefully designed processes left and right? For most service businesses
- Página:
92
- Publicación:
Harvard Business Review
- Volúmen:
84
- Número:
11
- Periodo:
November 2006
- ISSN:
00178012
- SrcID:
00178012-2006-11.txt
- Documento número 648786
- Actualizado el martes, 10 de julio de 2018 10:27:06 a. m.
- Creado el martes, 10 de julio de 2018 10:27:06 a. m.
- Enlace directo
- Artículo:
Breaking the Trade-off Between Efficiency and Service
- Autor:
Frances X. Frei
- Resumen:
What if a Manufacturer Had To Deal With Customers waltzing around its shop floor? What if they showed up, intermittently and unannounced, and proceeded to muck up the manufacturer's carefully designed processes left and right? For most service businesses
- Página:
92
- Publicación:
Harvard Business Review
- Volúmen:
84
- Número:
11
- Periodo:
November 2006
- ISSN:
00178012
- SrcID:
00178012-2006-11.txt
- Documento número 188680
- Actualizado el martes, 23 de mayo de 2017 03:47:17 p. m.
- Creado el martes, 23 de mayo de 2017 03:47:17 p. m.
- Enlace directo
- Artículo:
The Four Things a Service Business Must Get Right
- Autor:
Frances X. Frei
- Resumen:
As the world’s major economies have matured, they have become dominated by service-focused businesses. But many of the management tools and techniques that service managers use were designed to tackle the challenges of product companies
- Página:
70
- Publicación:
Harvard Business Review
- Volúmen:
86
- Número:
4
- Periodo:
Abril 2008
- ISSN:
00178012
- SrcID:
00178012-2008-04.txt
- Documento número 188893
- Actualizado el martes, 23 de mayo de 2017 03:47:18 p. m.
- Creado el martes, 23 de mayo de 2017 03:47:18 p. m.
- Enlace directo
- Artículo:
The Four Things a Service Business Must Get Right
- Autor:
Frances X. Frei
- Resumen:
As the world’s major economies have matured, they have become dominated by service-focused businesses. But many of the management tools and techniques that service managers use were designed to tackle the challenges of product companies
- Página:
70
- Publicación:
Harvard Business Review
- Volúmen:
86
- Número:
4
- Periodo:
Abril 2008
- ISSN:
00178012
- SrcID:
00178012-2008-04.txt
- Documento número 793622
- Actualizado el martes, 10 de julio de 2018 10:44:02 a. m.
- Creado el martes, 10 de julio de 2018 10:44:02 a. m.
- Enlace directo
- Artículo:
Breaking the Trade-off Between Efficiency and Service
- Autor:
Frances X. Frei
- Resumen:
What if a Manufacturer Had To Deal With Customers waltzing around its shop floor? What if they showed up, intermittently and unannounced, and proceeded to muck up the manufacturer's carefully designed processes left and right? For most service businesses
- Página:
92
- Publicación:
Harvard Business Review
- Volúmen:
84
- Número:
11
- Periodo:
November 2006
- ISSN:
00178012
- SrcID:
00178012-2006-11.txt
- Documento número 1080593
- Actualizado el martes, 10 de julio de 2018 11:17:44 a. m.
- Creado el martes, 10 de julio de 2018 11:17:44 a. m.
- Enlace directo
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