The Internet has demolished barriers to entry and new business models are emerging constantly. To stay abreast of these changes, search engines, intelligent agents, and text mining can help your organization garner timely information about this ultracompetitive environment.

The ultimate goal of customer relationship management may be to offer customized products and services at a cost people are willing to pay As this case study explains, that goal implies no easy task: the realignment of business processes across your supply chain.