The usability, interoperability, and business challenges involved with taking e-business applications to cell phones are more serious than most want to admit.

Put the building blocks in place: Organize your architecture and skill sets.

Help Users Help Themselves tools often aren't up to the task of working with complex data, plus they make it easy for users to store information anywhere, rather than where it's accessible to all. Avoid "Excel Hell," while still giving users the tools they need.