Scandals in Orange County, California, and at the United Way of America among many other examples have undermined society's most important institutions. "Can Public Trust in Non profits and Governments Be Restored?"

HBR Case Study. Bulwark Se-aunties has promoted one of its star sales reps, Rafferty Gold-stone, to manager, but after six months he's awash in problems and on the verge of quitting. Is he primarily to blame? What about his managers did they provide enough guidance? And does the company really know what it's doing when it promotes people? "When a New Manager Stumbles, Who's at Fault?"

Books in Review. In "A Yen to Spend," E. Barry Keehn reviews two books with unique views on the history of the Tsutsumi family, one of Japan's greatest business dynasties.