Novelis chose low-cost integration to unify procurement and customer self-service processes

Many organizations have learned that business process management (BPM) can compress cycle times, reduce cost and improve responsiveness, yet only about one third of self-described "process-oriented" companies go beyond the basics of the initial project. You have to keep moving by measuring what matters to customers, monitoring core processes and assigning executives to continuously optimize those processes. If you don't stop, you're guaranteed to double your performance improvements.

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